Hosted checkout is not currently available. To ask about the payment options that are currently available, email support@itsmedia.net. Support will provide any applicable payment instructions in writing.

Sending an email does not complete a purchase or reserve an offer, and it does not itself add purchased credits to your account. If the purchase page expressly offers a one-time courtesy credit, that separate promotional credit is governed by the Courtesy Credits section below. Do not send card numbers, bank credentials, passwords, or other sensitive payment information by email. Only use a payment method confirmed in written support instructions.

iTsChat may offer a one-time courtesy resource credit when an eligible signed-in account opens the payment-email option. The courtesy credit is promotional, is limited to one per account, and is separate from any credits later added after a completed payment.

A courtesy credit does not confirm payment, reserve an offer, create a subscription, or prove that an email was sent or delivered. It has no cash value and is not refundable, transferable, or redeemable for money.

Courtesy-credit availability and amounts may be changed, suspended, or disabled. Disabling the promotion prevents future grants but does not by itself remove a courtesy credit already recorded in an account ledger.

iTsChat may use third-party payment processors to process purchases, recurring plans, fraud checks, taxes where applicable, refunds, chargebacks, and billing support. No hosted checkout processor is currently offered. A processor disclosed in written payment instructions or a future checkout may change over time.

We do not store full credit card numbers on our servers. Payment method details are handled by the payment processor.

The billing descriptor shown on your bank or card statement may appear as iTs Media LLC, iTsChat, the payment processor, or another descriptor disclosed in written payment terms or in your receipt.

iTsChat may offer one-time resource credit purchases. One-time resource credit purchases are not subscriptions and do not automatically renew.

Credits are digital access units used inside the Service. Credits have no cash value, are not stored-value accounts, are not bank deposits, are not transferable, and may not be resold.

Unless otherwise stated in the written purchase terms, unused credits remain available in your account while your account remains active and in good standing. We may limit, suspend, expire, or remove credits if required for fraud prevention, payment disputes, chargebacks, legal compliance, provider-policy compliance, abuse prevention, or service discontinuation.

iTsChat may offer recurring paid plans that provide periodic access, resource credits, usage allotments, or other paid features. Recurring plans automatically renew until canceled.

Before you purchase a recurring plan, we will provide the material billing terms for that plan in writing, including the price, billing interval, renewal timing, included credits or features, and cancellation method.

By purchasing a recurring plan, you authorize iTs Media LLC and its payment processor to charge your selected payment method on a recurring basis according to the written plan terms, until you cancel or the plan is otherwise terminated.

You may cancel a recurring plan through the account or billing-management tools made available in the Service. If self-serve cancellation is unavailable or not working, you may request cancellation by contacting support@itsmedia.net.

Cancellation stops future renewal charges. Unless otherwise stated in the written plan terms or required by law, cancellation does not automatically refund charges already paid, and your current paid access may continue through the end of the current billing period.

If you cancel close to a renewal date, the cancellation may not prevent a charge that has already been submitted for processing. If that happens, contact support so we can review the billing record.

Refunds are reviewed case-by-case. We may issue refunds for duplicate charges, billing errors, accidental renewals, technical checkout problems, or other account-specific situations where a refund is appropriate under the circumstances and applicable law.

Refunds are not guaranteed for used credits, consumed usage, account suspensions caused by Terms violations, fraud, abuse, chargebacks, or attempts to evade billing controls.

To request a refund, contact support@itsmedia.net with the email address on your account, the approximate purchase date, the amount charged, and a description of the issue.

If you believe a charge is incorrect, we encourage you to contact support@itsmedia.net first so we can review the account and billing record. Nothing in this Billing Policy limits rights you may have under applicable payment-network rules, consumer-protection laws, or your cardholder agreement.

Chargebacks, disputed payments, reversed payments, suspected fraud, or payment-method abuse may result in suspension, cancellation, downgrade, or limitation of paid access while the issue is reviewed.